If you have trouble making an ICE bundle purchase in Vainglory on your mobile device, please visit Apple’s support site or the Google Play Help Center for any assistance if the problem is related to account or billing issue.
If you have any trouble making hero, skin or card pack purchases from any of the Boxes in Vainglory using ICE or Glory please contact our Customer Support via our webpage https://www.vainglorygame.com/support